An ombudsman is a neutral, informal and confidential resource who reviews and attempts to resolve informal complaints from loan borrowers. If you have taken steps to resolve your loan dispute and you are still not satisfied, you may need to contact the ombudsman.

Contact information for the U.S. Department of Education’s Federal Student Aid Ombudsman Group:


U.S. Department of Education
FSA Ombudsman Group

P.O. Box 1843

Monticello, KY 42633

Toll-free: (877) 557-2575
Fax: (606) 396-4821